Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
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Last updated: OCT2024
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1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

2. Product Questions

Are AltUnique’s digital products downloadable?

Yes, all digital products are available for immediate download upon purchase.

How are products curated at AltUnique?

Each product is hand-selected and thoroughly vetted to meet our quality and uniqueness standards.

How do I care for this product?

Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.

Can I see this product in other colors?

If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal.

Do you offer any discounts or promotions?

Yes, we offer discounts and occasional promotions. Subscribe to our newsletter to stay updated.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

Will I be charged any additional fees?

No hidden fees apply, but international customers may be subject to foreign transaction fees from their bank.

4. Shipping Questions

Where do you ship to?

We ship globally, though delivery times may vary depending on location.

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on all orders. Please refer to our shipping policy for more details.

Do you offer expedited shipping?

No, we do not offer expedited shipping options, this is because we are fulfilling your orders without taking any shipping fees, so we've our works to process your orders accordingly.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing hello@altunique.com or support@altunique.com 

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website.

Do you offer live chat support?

Yes!, At the moment, we provide support via live chat, email, and we aim to respond as soon as possible.