Refund policy
Returns & Refunds Policy
At AltUnique, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note that this timeframe aligns with our suppliers' return policies.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To start a return, you can contact us at support@altunique.com or using our [Contact Us] page. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@altunique.com or through our [Contact Us] page.
Damages and Issues With Your Product
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right for you.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
If you have questions or concerns about a specific item, please get in touch with us.
Exchanges / Replacements
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.
Additional Information
- Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective item or wrong item sent).
- Non-Returnable Items: Items purchased during promotional sales may be considered final sale and not eligible for return.
- Customer Service: For any questions about our returns or refunds, please feel free to reach out to us anytime.
Thank you for choosing AltUnique! We appreciate your business.
