Shipping policy

Shipping Policy

Thank you for visiting and shopping at AltUnique. The following are the terms and conditions that formulate our Shipping Policy.

Shipment Processing Time

We ship directly from multiple warehouses as soon as the order is processed.

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • US: 3-10 Business Days
  • Canada: 8-12 Business Days
  • Australia: 4-12 Business Days
  • EEA (European Economic Area): 4-12 Business Days
  • All Other Countries: 4-15 Business Days

Delivery delays can occasionally occur due to natural disasters, pandemics, or other situations beyond our control.

Shipment Confirmation & Order Tracking

A tracking number will be added to your order details as soon as it is available. You will be notified via email so that you can keep track of the delivery status every step of the way.

Customs, Duties, and Taxes

AltUnique is not responsible for any customs duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If a package is returned to us due to unpaid customs, taxes, or return to sender, we will refund the cost of the product and retain the shipping charges.

Damages

If you receive damaged merchandise, please take a picture and email it to us at support@altunique.com or by the Contact us page right away. We will only replace damaged goods within 48 hours of receiving your order.

Additional Information

  • International Shipping: We currently ship to the United States, EEA countries, and all other countries worldwide.
  • Order Changes: Once an order is placed, we cannot make changes. Please ensure all information is correct before completing your purchase.

Thank you for choosing AltUnique! If you have any questions about shipping or your order, please contact us.